Privacy Policy for RAPICUE Mobile Application

Last Updated: 06/09/2024

Welcome to RAPICUE! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how RAPICUE Healthcare LLP (“we,” “us,” “our”) collects, uses, discloses, and safeguards your information when you use our mobile application (“App”) designed for patients.

1. Information We Collect

a. Personal Information:

When you use the RAPICUE App, we may collect the following types of personal information:

Name
Contact Information (such as email address, phone number)
Date of Birth
Gender
Location Data (if you choose to provide it)
Medical History and Health Data (including self-assessment details, symptoms, and consultation records)

b. Payment Information:

When you make a payment, we collect billing information, such as your name, credit/debit card number, expiration date, and billing address.

c. Technical and Usage Information:

We automatically collect information about your device, including:

Device Information (such as device model, operating system version, unique device identifiers)
Log Data (such as IP address, access times, pages viewed, app crashes, and other system activity)
Location Data (when you enable location services for the App)

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To enable self-assessment, online doctor consultations, ambulance booking, and access to the list of hospitals and healthcare services.
To Process Payments: To facilitate the processing of the one-time fee of INR 99 and other transactions.
To Communicate with You: To respond to inquiries, provide customer support, send updates, and notify you of any changes to our services.
To Improve the App: To analyze usage and improve our services, features, and user experience.
To Ensure Security: To monitor and analyze activity to prevent fraudulent or unauthorized use of our services.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal requests.

3. Sharing Your Information

We may share your information in the following circumstances:

With Healthcare Providers: We may share your information with doctors and healthcare professionals for the purpose of providing online consultations, medical advice, and related services.
With Ambulance Service Providers: To coordinate ambulance services in response to a booking request.
With Third-Party Service Providers: We may share your information with third parties who perform services on our behalf, such as payment processing, analytics, customer support, and data hosting.
For Legal Purposes: We may disclose your information to comply with any applicable law, regulation, legal process, or governmental request; to protect the rights, property, and safety of RAPICUE, our users, or others.
In Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Consent

By using the RAPICUE App, you consent to our collection, use, and sharing of your information as described in this Privacy Policy.

5. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as required by applicable laws, or to resolve disputes and enforce our agreements.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Update: You may access and update your information through the App.
Delete Your Information: You can request the deletion of your personal information by contacting us. However, some information may be retained as required by law or for legitimate business purposes.
Withdraw Consent: You may withdraw your consent for us to process your information at any time. However, this may affect your ability to use certain features of the App.

8. Third-Party Websites and Services

The RAPICUE App may contain links to third-party websites or services. This Privacy Policy does not apply to third-party sites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services you visit.

9. Children’s Privacy

The RAPICUE App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the App after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@rapicue.com

Address: 4/5th floor, two horizon centre, DLF phase 5, golf course road, sector 43, Gurugram, Haryana- 122002

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in New Delhi.