Privacy Policy for RAPICUE Associate Mobile Application

Last Updated: 06/09/2024

Welcome to RAPICUE Associate! This Privacy Policy explains how RAPICUE Healthcare LLP (“we,” “us,” “our”) collects, uses, discloses, and protects your information when you use our mobile application (“App”) designed for ambulance service providers and doctors.

By using the RAPICUE Associate App, you consent to the collection and use of your information as outlined in this Privacy Policy. If you do not agree with this policy, please do not use the App.

1. Information We Collect

a. Personal Information:

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number, and professional credentials.
• Professional Information: License number, qualifications, certifications, and specialties for doctors; business registration details and vehicle information for ambulance service providers.
• Location Data: Real-time geographic location, if you enable location services for the App.
• Payment Information: Bank account details, credit card information, and other financial data required for processing payments and settlements.

b. Technical and Usage Information:

We automatically collect information about your device and usage of the App, including:

• Device Information: Device model, operating system, unique device identifiers.
• Log Data: IP address, access times, pages viewed, and other system activity.
• Location Data: When you enable location services for the App, we collect your precise location information.

2. How We Use Your Information

We use the information we collect to:

• Provide and Manage Services: Facilitate communication and transactions between you and the patients, coordinate ambulance services, and schedule doctor consultations.
• Process Payments: Enable and manage payments, settlements, and any fees associated with your use of the App.
• Verify Identity and Professional Credentials: Ensure that all doctors and ambulance providers listed on the App are licensed and meet our standards.
• Improve the App: Analyze usage and improve the App’s functionality, features, and user experience.
• Communicate with You: Send you information, updates, and marketing materials related to our services.
• Ensure Security: Monitor and analyze activity to prevent fraudulent or unauthorized use of our services.
• Comply with Legal Obligations: Comply with applicable laws, regulations, and legal requests.

3. Sharing Your Information

We may share your information in the following circumstances:

• With Patients: Your profile information, including name, professional credentials, location, and availability, may be shared with patients using the RAPICUE App to facilitate consultations and ambulance services.
• With Third-Party Service Providers: We may share your information with third parties who perform services on our behalf, such as payment processors, identity verification services, data hosting, and customer support.
• With Regulatory Authorities: To comply with legal obligations or regulatory requirements, we may disclose your information to law enforcement, government authorities, or other third parties.
• For Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

4. Payment Information

We use third-party payment processors to handle payments and settlements. Your financial information is securely processed and not stored on our servers. By providing payment information, you agree to the terms and conditions of the respective payment processor.

5. Your Consent

By using the RAPICUE Associate App, you consent to our collection, use, and sharing of your information as described in this Privacy Policy.

6. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as required by applicable laws, or to resolve disputes and enforce our agreements.

8. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Update: You may access and update your information through the App.
• Delete Your Information: You can request the deletion of your personal information by contacting us. However, some information may be retained as required by law or for legitimate business purposes.
• Withdraw Consent: You may withdraw your consent for us to process your information at any time. However, this may affect your ability to use certain features of the App.

9. Third-Party Websites and Services

The RAPICUE Associate App may contain links to third-party websites or services. This Privacy Policy does not apply to third-party sites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services you visit.

10. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using the App, you consent to such transfers.

11. Children’s Privacy

The RAPICUE Associate App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the App after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@rapicue.com
Address: 4/5th floor, two horizon centre, DLF phase 5, golf course road, sector 43, Gurugram, Haryana- 122002

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in New Delhi.

By using the RAPICUE Associate App, you acknowledge that you have read, understood, and agree to this Privacy Policy.